Emergency appointments during working hours
Johnson and Whitehouse
80 Western Avenue
Cheshire CH1 5PP
Call or visit us during working hours and the team at Johnson and Whitehouse in Chester will do everything we can to see you as soon as possible.
Emergency treatment outside working hours
Call the NHS out of hours – their 111 service is staffed by experienced advisers and healthcare professionals who will be able to direct you towards the best course of action. This could be an emergency dentist, a late-night pharmacy, a walk-in centre or even A&E.
Non-emergency urgent appointments
Common urgent problems include toothache, lost fillings or crowns and denture problems. Please phone us on the day for availability and we will do our best to make sure you are seen as soon as possible.
Urgent appointments – non-registered patients
Our ability to offer emergency treatment for non-registered patients will depend on the level of demand from registered patients, who will always be given priority. We make no guarantee that a non-registered patient will be given an appointment. A private charge will apply for this service.
Keep your mouth clean by rinsing it with warm water. If it is swollen, place a cold compress on your cheek. Take paracetamol or ibuprofen for the pain. NEVER put aspirin or any other painkiller directly on the gum – this will actually cause burns. Then call the practice to book your emergency appointment.
Hold the tooth by the crown, not the root end, and try and rinse it clean, but don’t scrub it. Do not remove any attached fragments of tissue. If you can, try and put the tooth back in its place, ensuring it is facing the right way, and bite on a clean towel to hold it there. Doing this within five minutes means your tooth is 85% more likely to survive, compared to very few teeth that are stored dry and reimplanted after an hour. If you can’t put the tooth back in place, submerge it in a cup of milk. If you don’t have milk, salty water is also effective. You’ll be seen as soon as possible by the practiceteam.
Don’t attempt to put the tooth back in its socket, as this could risk damaging the permanent tooth underneath. Instead, try and stop the bleedingby applying gentle pressure with gauze or a muslin for around 10 minutes. Give your child paracetamol or ibuprofen for the pain, but never place aspirin or any other painkiller directly on the gums, as this can cause them to burn.
Ring the practice and we will see you as soon as possible to decide on the best course of emergency action.This could include filing the tooth down so that it is smooth, rebuilding it with a resin material, or removing it. We’ll advise you on your options for tooth restoration if required.
If you can’t remove the object yourself using dental floss, contact the practiceimmediately. Do not attempt to remove the object with anything sharp, like a pin, as you’ll risk hurting your gums or damaging the tooth enamel.
If a brace wire has come loose, try using the rubber end of a pencil to push it into a more comfortable position. If this isn’t possible, try covering the wire with dental wax, a small cotton ball or a piece of gauze until you can get to the practice. Never cut the wire, as you could end up swallowing or inhaling it.